Delivery & Shipping Information
At AUSINORA™, operated by American EagleOutfitters, Inc., we aim to make the delivery process clear, efficient, and easy to understand from the moment your order is placed.
This Shipping Information page explains how orders are prepared, dispatched, tracked, and delivered, including estimated timelines, international customs responsibilities, and what to do if something goes wrong during transit.
How We Fulfill Orders
To support a wider selection of practical home and lifestyle products while keeping fulfillment efficient, some AUSINORA™ orders may ship directly from selected production partners, regional warehouses, or fulfillment facilities.
This model helps us:
-
Keep inventory movement efficient
-
Offer a broader range of products
-
Reduce unnecessary warehousing
-
Avoid excessive packaging where possible
-
Maintain competitive pricing
-
Route orders through suitable fulfillment locations
Because products may leave from different facilities, two items from the same purchase may occasionally arrive in separate packages.
1. Order Preparation
Once your order has been successfully submitted and payment is confirmed, it enters our processing system.
Standard Processing Time
Please allow approximately:
2–5 business days
for order verification, preparation, packaging, and dispatch.
Peak Sales Periods
During major promotions, seasonal events, holidays, or periods of unusually high order volume, preparation may take up to:
6 business days
Business days generally exclude weekends and applicable public holidays.
2. Shipping Charge
A standard shipping fee of:
$6.99 USD per order
applies unless a different shipping promotion or rate is clearly displayed at checkout.
The final shipping charge applicable to your purchase will always be shown before payment is completed.
3. Approximate Delivery Windows
Delivery times vary according to destination, carrier availability, customs procedures, and the fulfillment facility handling the order.
Typical delivery estimates after dispatch are:
| Destination | Estimated Transit Time |
|---|---|
| United States | 8–14 business days |
| Canada | 10–16 business days |
| United Kingdom | 10–16 business days |
| Australia | 10–16 business days |
| Other International Destinations | 14–21 business days |
These timeframes are estimates rather than guaranteed delivery dates.
Delays may occasionally occur due to circumstances outside our direct control, including carrier congestion, customs clearance, severe weather, public holidays, or unusually high seasonal shipping volumes.
4. Shipment Tracking
Once your package has been dispatched, tracking information will generally be sent to the email address provided during checkout.
Please keep in mind:
-
Tracking may require 1–3 business days to begin showing movement
-
Some carriers do not update every transit checkpoint
-
International tracking can occasionally pause while a parcel is transferred between carriers or customs networks
-
A temporary lack of updates does not automatically mean the shipment has been lost
If your tracking information has not updated for an extended period, you may contact us for assistance.
Customer Support:
service@ausisna.com
5. International Delivery & Customs
International shipments may be subject to customs procedures in the destination country.
Where applicable, orders may be shipped on a Delivered Duty Unpaid (DDU) basis.
This means that the recipient may be responsible for:
-
Import duties
-
Local taxes
-
Customs charges
-
Brokerage or handling fees
-
Other government-imposed import costs
These fees are not included in the product price or standard shipping charge unless specifically stated otherwise during checkout.
Customs rules vary between countries, so customers are encouraged to review local import requirements before ordering.
AUSINORA™ cannot control customs processing times or fees imposed by local authorities.
6. Address Accuracy
Customers are responsible for entering a complete and accurate delivery address when placing an order.
Before completing checkout, please verify:
-
Recipient name
-
Street address
-
Apartment, suite, or unit number
-
City
-
State or province
-
Postal or ZIP code
-
Country
-
Contact information
Incomplete or incorrect information may result in delays, failed delivery attempts, or returned shipments.
7. Changing or Canceling an Order
Because we begin processing orders quickly, address-change or cancellation requests should be submitted within:
12 hours after purchase
Please contact:
Include your order number and the change you are requesting.
We will make reasonable efforts to accommodate eligible requests, but once an order has entered fulfillment or has already shipped, it may no longer be possible to modify or cancel it.
8. Separate Shipments
If your order contains multiple products, the items may occasionally be fulfilled from different locations.
As a result:
-
Packages may arrive on different days
-
Separate tracking numbers may be issued
-
Receiving one package does not necessarily mean the rest of the order is missing
Please review all available shipment notifications before contacting customer support regarding a partially delivered order.
9. Damaged Deliveries
We recommend inspecting your package shortly after it arrives.
If an item reaches you damaged, please contact us within:
72 hours of delivery
Please provide:
-
Your order number
-
Clear photographs of the damaged product
-
Photographs of the outer packaging where relevant
-
A brief description of the issue
After reviewing the information, our support team will determine the appropriate resolution.
Where the item is confirmed to have been damaged in transit, a replacement may be provided at no additional product cost.
10. Packages Confirmed Lost in Transit
If tracking stops updating or a parcel appears significantly overdue, please contact our support team.
When the shipping carrier officially confirms that the package has been lost during transit, AUSINORA™ may arrange a replacement shipment at no additional product cost.
Claims are reviewed individually and may require carrier confirmation before a replacement can be approved.
11. Delayed Packages
Delivery estimates can occasionally be affected by:
-
Customs inspections
-
Weather disruptions
-
Carrier capacity
-
Regional transportation delays
-
Holiday congestion
-
Incorrect address information
-
Local delivery restrictions
If a package is still actively moving through the carrier network, we may ask that additional transit time be allowed before the shipment is considered lost.
12. Undeliverable or Returned Parcels
A package may be returned to the sender when:
-
The delivery address is incomplete or incorrect
-
The recipient cannot be reached
-
Delivery attempts are unsuccessful
-
The parcel is refused
-
Customs requirements are not completed
If this occurs, please contact service@ausisna.com so our team can review the available options based on the shipment status.
Additional shipping charges may apply if reshipment is requested due to incorrect customer-provided delivery information.
13. Responsibility After Delivery
When carrier tracking confirms that a shipment has been delivered to the address entered at checkout, the order is generally considered fulfilled.
If you cannot locate a package marked as delivered, we recommend first checking:
-
Around the delivery location
-
With household members
-
With neighbors
-
With building management or reception
-
With the local carrier
If the package still cannot be found, contact us with your order details and tracking information so we can review the situation.
14. Shipping Assistance
For questions concerning order processing, tracking, delivery, or shipping-related issues, please contact our customer care team.
Brand: AUSINORA™
Company: American EagleOutfitters, Inc.
Customer Support: service@ausisna.com
When contacting us, including your order number will help us locate your purchase more quickly.
Delivered with Everyday Convenience in Mind
At AUSINORA™, we understand that receiving your order is an important part of the shopping experience.
Our goal is to provide clear delivery information, practical support, and dependable fulfillment so you can shop with greater confidence from checkout through arrival.