Website Terms & Conditions

Last Updated: September 4, 2026

Welcome to AUSINORA™.

This website and its online services are operated by American EagleOutfitters, Inc. Throughout these Terms, the words “we,” “our,” and “us” refer to American EagleOutfitters, Inc.

These Website Terms & Conditions govern your access to and use of our online store, including its webpages, product listings, checkout functions, content, features, customer services, and other related services collectively referred to as the “Services.”

By visiting our website, browsing products, creating an account, placing an order, or otherwise using the Services, you agree to comply with these Terms together with our Privacy Policy and any other policies referenced on the website.

If you do not agree with these conditions, please discontinue use of the Services.

1. Eligibility & Website Access

By using our website, you confirm that you have reached the legal age required to enter into a binding agreement in your place of residence.

If you allow a minor under your supervision to access the website through your device or account, you are responsible for that access to the extent permitted by applicable law.

Certain website features may require you to provide information including:

  • Your name

  • Email address

  • Billing details

  • Shipping information

  • Payment information

  • Other details necessary to complete a transaction

You agree that information submitted to us will be accurate, current, and complete.

2. Customer Accounts

Where account registration is available, you are responsible for maintaining the confidentiality of your login credentials.

You are also responsible for activity carried out through your account unless unauthorized activity occurred through circumstances outside your reasonable control.

You must not:

  • Sell or transfer your account

  • Provide unauthorized third parties with access credentials

  • Use another person's account without permission

  • Create an account using false or misleading information

If you believe your account has been accessed without authorization, please contact us promptly.

3. Product Information

We make reasonable efforts to present products clearly and accurately.

Product pages may include descriptions, photographs, specifications, dimensions, colors, materials, functions, availability, or other information intended to help customers make purchasing decisions.

However, actual appearance may vary slightly because of:

  • Screen settings

  • Device displays

  • Photography conditions

  • Manufacturing variations

  • Product updates

Such reasonable differences do not necessarily constitute a product defect.

We may revise product specifications, descriptions, packaging, pricing, availability, or other details when appropriate.

4. Availability & Purchase Limits

Products are offered subject to availability.

We reserve the right, where reasonably necessary, to:

  • Limit quantities available for purchase

  • Restrict sales of particular products

  • Discontinue an item

  • Refuse unusually large or suspicious orders

  • Apply purchase limits per customer, household, account, or transaction

These measures may be used to protect inventory availability, prevent misuse, or maintain fair access to products.

5. Placing an Order

Submitting an order through AUSINORA™ constitutes an offer to purchase the products selected during checkout.

An order is not necessarily accepted simply because it has been submitted.

We may review an order before acceptance for matters including:

  • Payment authorization

  • Product availability

  • Address verification

  • Pricing accuracy

  • Fraud prevention

  • Order quantity

  • Other legitimate operational considerations

Your order is generally considered accepted once payment has been successfully authorized and an order confirmation has been issued, subject to applicable law.

6. Order Information & Accuracy

Please carefully review your purchase before completing checkout.

You are responsible for confirming that details such as the following are correct:

  • Product selection

  • Quantity

  • Shipping address

  • Billing information

  • Contact details

  • Payment method

Once fulfillment begins, changes or cancellations may no longer be possible.

For applicable cancellation procedures, please refer to our Shipping Policy or contact:

service@ausisna.com

7. Personal-Use Purchases

Unless we provide written authorization otherwise, products purchased through our retail website are intended primarily for personal or household use.

You may not use our retail Services to engage in unauthorized commercial resale, bulk redistribution, or other activities that interfere with normal retail operations.

We reserve the right to review, limit, or cancel orders that reasonably appear to involve unauthorized resale.

8. Prices, Promotions & Discounts

Product prices and promotional offers may change from time to time.

The amount applicable to an order will normally be the price displayed during checkout when the purchase is submitted.

Promotions may:

  • Apply only during specified periods

  • Require a promotional code

  • Apply only to selected products

  • Be limited to certain customers or locations

  • Be subject to quantity restrictions

  • Exclude previously placed orders

Unless expressly stated otherwise, promotions and discount codes may not be combined.

9. Taxes, Shipping & Additional Charges

Product prices may not include every additional charge associated with an order.

Depending on destination and circumstances, additional amounts may include:

  • Shipping fees

  • Sales tax

  • VAT

  • Customs duties

  • Import charges

  • Brokerage or handling fees

Any charges collected directly by us will normally be displayed during checkout where applicable.

International customers may also be responsible for amounts imposed separately by their local customs or tax authorities.

10. Payment

You agree to provide valid and accurate payment and billing information.

Available payment methods are displayed during checkout and may vary according to region, device, currency, or payment provider.

Payment processing may be performed by third-party financial service providers.

American EagleOutfitters, Inc. does not generally store customers' complete credit or debit card information.

Payment may be refused or delayed if authorization cannot be obtained from the relevant financial institution or payment provider.

11. Shipping & Delivery

Delivery estimates displayed on the website are provided for convenience and are not guaranteed arrival dates unless expressly stated otherwise.

Delivery can be affected by factors outside our direct control, such as:

  • Carrier delays

  • Customs inspections

  • Weather conditions

  • Peak shipping periods

  • Local transportation disruptions

  • Incorrect or incomplete addresses

  • Other unforeseen events

Further information is available in our Shipping Policy.

Nothing in this section limits any mandatory rights available to consumers under applicable law.

12. Returns & Refunds

Eligible purchases may be returned or refunded in accordance with our published Returns, Exchanges & Refunds Policy.

Return eligibility may depend on matters including:

  • Time elapsed since delivery

  • Product condition

  • Original packaging

  • Product category

  • Proof of purchase

  • Applicable consumer laws

Customers should obtain return instructions before sending products back.

Questions may be submitted to:

service@ausisna.com

13. Website Content & Intellectual Property

Unless otherwise indicated, website materials associated with AUSINORA™, including:

  • Brand names

  • Logos

  • Written copy

  • Product photographs

  • Graphics

  • Icons

  • Page layouts

  • Design elements

  • Videos

  • Website features

are owned by, licensed to, or otherwise lawfully used by American EagleOutfitters, Inc. and are protected by applicable intellectual-property laws.

You may access website materials for ordinary personal and non-commercial shopping purposes.

Without prior authorization, you may not reproduce, distribute, modify, republish, commercially exploit, or create derivative works from protected website content.

14. Acceptable Use

You agree to use our Services only for lawful purposes.

You must not use the website to:

  • Violate applicable laws or regulations

  • Commit or facilitate fraud

  • Infringe intellectual-property rights

  • Harass or harm another person

  • Transmit malware or malicious code

  • Attempt unauthorized access to our systems

  • Circumvent website security

  • Interfere with website functionality

  • Conduct phishing or deceptive activities

  • Scrape personal information unlawfully

  • Send unauthorized spam

  • Misrepresent your identity

  • Use automated systems in a way that materially disrupts the Services

Serious or repeated violations may result in restriction or termination of access.

15. Third-Party Services

Our website may integrate services operated by independent third parties, including:

  • Payment processors

  • Shipping providers

  • Analytics tools

  • Advertising services

  • Social media platforms

  • Customer-service technology

Use of these third-party services may be subject to their own terms and privacy policies.

We do not control independently operated third-party platforms and cannot guarantee their continued availability or operation.

16. External Links

For convenience, certain pages may contain links to external websites.

A link does not necessarily mean that AUSINORA™ endorses or controls that website.

When you leave our store, your use of the third-party website is governed by that provider's own terms, policies, and security practices.

We encourage customers to review those policies before submitting personal or financial information.

17. Reviews, Comments & Suggestions

If you voluntarily submit reviews, suggestions, comments, ideas, photographs, or other content to us, you confirm that you have the necessary rights to provide that material.

Your submission must not:

  • Infringe another person's rights

  • Contain unlawful material

  • Include malicious software

  • Contain knowingly false or deceptive statements

  • Violate applicable laws

Where permitted by law and the applicable submission terms, we may use customer feedback to improve products, services, marketing, and the customer experience.

18. Website Errors & Corrections

Despite reasonable efforts to maintain accurate information, occasional errors may occur.

These could involve:

  • Product descriptions

  • Prices

  • Discounts

  • Promotional terms

  • Shipping information

  • Inventory

  • Images

  • Specifications

Where legally permitted, we reserve the right to correct obvious errors, revise inaccurate information, or cancel an affected order.

If an order is canceled after payment has been collected, the applicable amount will be refunded in accordance with the original payment method and relevant payment procedures.

19. Service Availability

We work to keep the website accessible and functioning properly, but uninterrupted availability cannot be guaranteed.

Access may occasionally be interrupted because of:

  • Maintenance

  • Software updates

  • Technical failures

  • Hosting issues

  • Security incidents

  • Network outages

  • Events outside our reasonable control

We may modify, suspend, or discontinue particular website functions when reasonably necessary.

20. Suspension or Termination

We may restrict or suspend access to all or part of the Services when reasonably necessary, including where we believe a user has:

  • Violated these Terms

  • Engaged in fraud

  • Misused the website

  • Threatened website security

  • Violated applicable law

Termination does not remove payment obligations or other responsibilities that arose before access was terminated.

21. Disclaimer of Warranties

To the extent permitted by applicable law, the website and Services are provided on an “as available” and “as is” basis.

We do not guarantee that:

  • Website access will always be uninterrupted

  • Every technical error will be immediately corrected

  • Every feature will remain permanently available

  • Third-party services will operate without interruption

Nothing in these Terms excludes statutory warranties, consumer protections, or rights that cannot legally be waived.

22. Limitation of Liability

To the maximum extent permitted by applicable law, American EagleOutfitters, Inc., its affiliates, personnel, service providers, and representatives will not be responsible for indirect, incidental, special, or consequential losses arising solely from use of the Services where such liability may lawfully be excluded.

Nothing in these Terms is intended to exclude or restrict liability where doing so would be prohibited by applicable law.

Mandatory consumer rights remain unaffected.

23. Indemnification

To the extent permitted by law, you agree to indemnify and hold harmless American EagleOutfitters, Inc. and its applicable affiliates, employees, representatives, and service providers against claims, losses, or expenses arising from:

  • Your unlawful misuse of the Services

  • Your material violation of these Terms

  • Your infringement of another party's rights

This provision applies only to the extent legally enforceable in your jurisdiction.

24. Consumer Rights

Nothing in these Terms is intended to remove protections granted to consumers under mandatory laws.

Depending on your location, you may have statutory rights relating to:

  • Product conformity

  • Defective goods

  • Cancellations

  • Returns

  • Refunds

  • Privacy

  • Unfair contract terms

Where these Terms conflict with mandatory consumer protections, applicable law will prevail.

25. Governing Law & Disputes

These Terms will be interpreted under the laws applicable to American EagleOutfitters, Inc. and the transaction, subject to any mandatory consumer protections that apply in your country, state, or region.

Nothing in these Terms prevents a consumer from exercising jurisdictional rights that cannot lawfully be waived.

Where a dispute arises, we encourage customers to contact us first so that we have an opportunity to address the matter directly.

26. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be limited or removed only to the extent necessary.

The remaining sections will continue to remain effective where permitted by law.

27. No Waiver

If we do not immediately enforce a provision of these Terms, this does not mean we permanently waive the right to enforce it later.

Any waiver must be valid under applicable law.

28. Changes to These Terms

We may revise these Website Terms & Conditions from time to time to reflect:

  • Changes to our Services

  • Operational updates

  • New payment or shipping methods

  • Legal requirements

  • Security considerations

  • Changes to website functionality

The latest version will be posted on this page with an updated revision date.

Continued use of the Services following an effective update constitutes acceptance where permitted by law.

29. Contact AUSINORA™

If you have questions about these Terms, an order, or use of our Services, please contact our customer support team.

Brand: AUSINORA™
Operating Company: American EagleOutfitters, Inc.
Email: service@ausisna.com

When contacting us about an existing purchase, please include your order number whenever possible so we can review your inquiry more efficiently.

Thank You for Visiting AUSINORA™

By using our store responsibly and reviewing the policies that apply to your purchase, you help us maintain a clear, secure, and dependable shopping experience for every customer.