Contact Us
How can we help?
Whether you have a question about AUSINORA™ jewelry, an existing order, shipping, a product issue, or a return, our customer-support information and helpful next steps are available below.
Customer service hours: 8:00 AM–10:00 AM
Questions About an Existing Order
If your question relates to an existing AUSINORA™ order, please include enough information for customer support to identify the purchase and understand your request.
Where relevant, please provide:
- Your order number.
- The email address used during checkout.
- The product name or a clear description of the item.
- The selected finish, color, U.S. ring size, charm option, or other applicable product variant.
- A clear description of your question or request.
Providing this information at the beginning of your message can help us review your inquiry more efficiently.
Problems With Your Order
If your jewelry arrives damaged, defective, incomplete, incorrect, or materially different from the item or variant you ordered, please contact us promptly.
Where reasonably possible, contact us within 7 calendar days after delivery and provide:
- Your order number.
- A clear description of the problem.
- Photographs or videos showing the jewelry and issue.
- A photograph of the exterior packaging and shipping label where relevant.
- The finish, color, U.S. ring size, charm configuration, or other variant if the issue concerns an incorrect option.
Before Returning an Item
If you would like to request a return, contact service@ausinora.com before sending the product back.
After the request has been reviewed, customer support will provide the applicable return instructions and authorized return location where the return is approved.
The authorized return destination may differ from the registered business address of Hangzhou Dingyuzhou Trading Co., Ltd.
Eligible products may generally be returned within 30 calendar days after confirmed delivery, subject to the conditions in our Return & Refund Policy.
Customer Service
Our customer-support team can assist with questions relating to AUSINORA™ products, order information, available variants, shipping, tracking, returns, refunds, exchanges, payment questions, and general store information.
Customer service is available from 8:00 AM to 10:00 AM.
Email: service@ausinora.com
Phone: +86 132-4238-1002
When your inquiry concerns an existing order, including your order number and a concise description of the issue can help us identify the relevant transaction.
Ready to contact us?
Send AUSINORA™ customer support a clear description of your question. If your inquiry relates to an existing purchase, please include your order number where available.