FAQ

AUSINORA™ and ausinora.com are operated by Hangzhou Dingyuzhou Trading Co., Ltd.

Company and customer-support information is available at the bottom of this page.

AUSINORA™ focuses on modern women's jewelry and accessories, including necklaces, earrings, bracelets, rings, sculptural metal designs, freshwater-pearl pieces, decorative colored-glass jewelry, and interchangeable charm designs.

The collection is designed around clean forms, soft sculptural curves, polished finishes, subtle statement details, and versatile everyday styling.

Product appearance can vary slightly because of lighting, photography, reflections, screen settings, display calibration, viewing angle, scale, and the characteristics of the materials used.

Materials vary by product and may include stainless steel, 316L stainless steel, gold-tone or gold-plated finishes, polished silver-tone finishes, freshwater pearls, decorative colored glass, and other components described on the applicable product page.

Please review the individual product description before ordering if a specific material, finish, dimension, or component is important to you.

Available variants are displayed on the applicable product page before you add the item to your cart.

Depending on the jewelry design, available options may include gold-tone or silver-tone finishes, decorative glass colors, U.S. ring sizes, quantities, or other product-specific choices.

Please review your selected variant carefully before completing checkout.

To help preserve the appearance of your jewelry, handle it gently and store it carefully when it is not being worn.

Unless the applicable product page states otherwise, avoid unnecessary contact with water, perfume, cosmetics, hairspray, household chemicals, and abrasive surfaces.

Chains, pearls, glass accents, posts, clasps, rings, and removable charms should be handled carefully to help reduce tangling, scratching, bending, or impact.

After payment confirmation and any necessary order verification, orders are normally prepared within 2–4 business days.

During holidays, promotional events, new-product releases, or unusually busy periods, processing may require up to 5 business days.

Processing time and carrier transit time are separate.

For standard shipping to supported U.S. addresses, estimated carrier transit time is generally 10–15 business days after dispatch.

The total time from placing an order to delivery includes both processing time and carrier transit time.

Delivery estimates are expected ranges rather than guaranteed arrival dates.

Available shipping methods and applicable shipping charges are displayed during checkout based on the destination and currently available delivery service.

You can review the applicable shipping cost and final order total before submitting payment.

Depending on inventory availability, product location, selected jewelry variant, packaging requirements, and destination, orders may be fulfilled from our facilities or designated fulfillment partners.

The shipping origin shown on your parcel may therefore differ from the registered business address of Hangzhou Dingyuzhou Trading Co., Ltd.

Items from the same order may occasionally be shipped separately.

Once your order has been dispatched and tracking information becomes available, shipment confirmation containing available tracking details will normally be sent to the email address entered at checkout.

A carrier may require additional time after a shipping label is created before the first tracking movement appears.

Temporary tracking gaps may occur while a parcel moves between shipping facilities, carriers, customs processing points, or delivery networks.

A lack of a new scan does not necessarily mean that the parcel has stopped moving.

If tracking has not updated for an extended period or your shipment appears significantly delayed, contact customer support with your order number.

First check the delivery area, mailbox, household members, apartment or building reception, parcel lockers, neighbors, and the carrier where appropriate.

If the package still cannot be located, contact us with your order number so the delivery information can be reviewed.

A carrier's “Delivered” status does not automatically prevent us from reviewing a delivery claim.

Contact us as soon as possible if you need to request a change to your shipping address, selected product variant, or order cancellation.

We will make reasonable efforts to assist before fulfillment begins, but changes or cancellations cannot be guaranteed after processing, packaging, shipping-label creation, shipment preparation, or dispatch has started.

No cancellation fee is charged when an order is successfully canceled before fulfillment.

Eligible products may be returned within 30 calendar days after confirmed delivery, subject to the conditions in our Return & Refund Policy .

To remain within the return period, contact us before the 30-calendar-day period expires.

Before returning an item, email service@ausinora.com .

Include your order number, the email address used during checkout, the product you wish to return, applicable finish/color/ring-size information, and the reason for the request.

Photographs or videos may be requested when relevant.

After your return request is reviewed and approved, customer support will provide the appropriate return location and instructions.

The authorized return location may differ from the registered business address of Hangzhou Dingyuzhou Trading Co., Ltd.

For preference-based returns, such as a change of mind, style preference, color preference, finish preference, or size selection, the customer is generally responsible for applicable return shipping costs.

If we confirm that an item was damaged, defective, incomplete, incorrect, or materially different because of an error attributable to us, customer support will provide the appropriate resolution without requiring you to bear additional costs caused by that confirmed error.

No restocking fee is charged for an approved return.

After an approved return has been received, inspected, and approved, we normally initiate the eligible refund within 5–10 business days.

Approved refunds are normally issued to the original payment method where supported.

Your bank, card issuer, or payment provider may require additional time to post the credit after the refund has been initiated.

Please inspect your AUSINORA™ order promptly after delivery.

If an item arrives damaged, defective, incomplete, incorrect, or materially different from the ordered product or variant, contact us within 7 calendar days after delivery where reasonably possible.

Include your order number and clear photographs or videos showing the jewelry, packaging, shipping label, and relevant issue.

If the problem concerns an incorrect variant, identify the finish, color, U.S. ring size, charm configuration, or other option originally ordered.

After review, customer support will provide the appropriate resolution based on the circumstances and applicable consumer rights.