Privacy Policy

Depending on how you interact with our store, we may collect or process categories of information such as:

• Contact information, including your name, email address, telephone number where provided, billing address, and shipping address.
• Order and transaction information, including your order number, products purchased, quantity, selected jewelry finish, color, U.S. ring size or other applicable product variant, order value, shipping details, transaction status, returns, refunds, and related records.
• Account information if you choose to create or use a customer account where that feature is available.
• Information you provide when communicating with customer support, including the contents of your message and any photographs or videos you voluntarily submit in connection with an order issue.
• Device and website-usage information, such as browser type, device type, approximate network information, IP address, cookie identifiers, page interactions, and similar technical information.
• Payment-related information necessary for Shopify and applicable payment providers to authorize and process a transaction.

Complete payment-card credentials are generally handled by Shopify and applicable payment providers during checkout rather than being requested by AUSINORA™ customer support.

Personal information may be collected:

• Directly from you when you place an order, create an account, submit information at checkout, or contact us.
• Automatically through cookies, pixels, logs, and similar technologies when you browse or interact with ausinora.com.
• From Shopify, payment providers, shipping carriers, warehouses, fulfillment partners, and other service providers involved in your transaction.
• From advertising, analytics, fraud-prevention, or marketing services where those services are enabled and permitted.

Personal information may be used to:

• Process, verify, fulfill, and deliver orders.
• Confirm selected product details such as jewelry style, finish, color, ring size, quantity, or other selected options.
• Send order confirmations, shipment notices, delivery-related communications, and tracking information where available.
• Provide customer service and respond to inquiries.
• Review returns, refunds, payment questions, disputes, damaged-item reports, and incorrect-order claims.
• Detect, investigate, and prevent fraud, misuse, unauthorized transactions, and security incidents.
• Maintain, troubleshoot, analyze, and improve our website, checkout experience, and customer service.
• Personalize website content or provide marketing communications where permitted.
• Meet applicable legal, regulatory, accounting, tax, recordkeeping, and compliance obligations.
• Establish, exercise, or defend legal claims.

Ausinora.com and services supporting our online store may use cookies, pixels, logs, local storage, and similar technologies for website functionality, shopping-cart operation, checkout, customer preferences, analytics, security, fraud prevention, performance measurement, and advertising where applicable.

Your browser, device, and available privacy controls may allow you to restrict or remove certain cookies.

Disabling cookies that are necessary for store functionality may affect features such as shopping-cart operation, account access, checkout, or other website functions.

Personal information may be disclosed to service providers where reasonably necessary to operate our store, complete transactions, provide requested services, or meet legal obligations, including:

• Shopify and other e-commerce technology providers.
• Payment processors, banks, payment gateways, and financial-service providers.
• Shipping carriers, warehouses, fulfillment partners, logistics providers, and return facilities.
• Customer-service and communication providers.
• Hosting, analytics, website-security, and fraud-prevention providers.
• Advertising and marketing providers where those services are enabled and permitted.
• Professional advisers, insurers, accountants, auditors, legal advisers, or other business-service providers where reasonably necessary.
• Government, regulatory, judicial, or law-enforcement authorities where disclosure is required or permitted by law.

Information may also be disclosed in connection with a business reorganization, financing, merger, acquisition, asset transfer, sale, or similar transaction, subject to applicable requirements.

We do not sell personal information in exchange for money as part of our ordinary retail business.

Depending on the advertising, analytics, or marketing technologies enabled on ausinora.com, certain disclosures of identifiers or website-activity information may be treated as a “sale,” “sharing,” targeted advertising, or similar activity under certain U.S. state privacy laws even when no money is exchanged.

Where applicable, eligible users may exercise available privacy choices through store privacy controls, browser or device controls where supported, or by contacting us at service@ausinora.com .

Our online store uses Shopify's e-commerce infrastructure. Information necessary to operate the store, maintain the shopping cart, process checkout, complete purchases, support customer accounts where enabled, and administer transactions may therefore be processed by Shopify and applicable service providers in accordance with their respective legal obligations and privacy practices.

Personal information may be retained for as long as reasonably necessary for transactions, order administration, customer support, accounting, taxation, fraud prevention, chargeback handling, dispute resolution, enforcement of agreements, and applicable legal or regulatory obligations.

Retention periods may vary depending on the type of information, the purpose for which it is processed, the status of an account or order, and applicable requirements.

Information that is no longer reasonably required may be deleted, anonymized, or otherwise handled in accordance with applicable practices and legal obligations.

Depending on your place of residence and applicable law, you may have rights concerning your personal information, which may include the right to:

• Request access to certain personal information.
• Request correction of inaccurate personal information.
• Request deletion of certain personal information.
• Receive a portable copy of certain personal information where applicable.
• Opt out of certain sales, sharing, targeted advertising, or profiling where applicable.
• Withdraw consent where processing is based on consent and withdrawal is legally available.
• Appeal certain decisions concerning a privacy request where applicable.
• Exercise applicable privacy rights without unlawful discrimination.

These rights may be subject to legal exceptions and limitations. We may need to verify your identity and the nature of your request before taking action.

To submit a privacy-related request, email service@ausinora.com and use “Privacy Request” as the email subject where possible.

Please describe the request and provide enough information for us to identify the relevant account, transaction, or interaction.

Do not send complete payment-card numbers, card security codes, online-banking passwords, or other sensitive banking credentials by email.

Where permitted by applicable law, an authorized agent may submit a request on your behalf. We may request evidence of the agent's authority and may need to verify your identity directly.

If you choose to receive promotional emails or other marketing communications, you may unsubscribe using the unsubscribe option included in those communications where available or by contacting us.

Transactional and service communications relating to purchases, payments, shipping, tracking, returns, refunds, security, customer support, or legal matters may still be sent where reasonably necessary.

We use reasonable administrative, technical, and organizational measures intended to protect personal information against unauthorized access, alteration, disclosure, misuse, or loss.

However, no method of online transmission, website operation, or electronic storage can be guaranteed to be completely secure.

Customers should protect their account credentials and contact us if they suspect unauthorized account activity, suspicious order activity, or fraudulent communications claiming to be from AUSINORA™.

Ausinora.com is intended for general consumer shopping and is not designed as a service directed to children.

We do not knowingly seek to collect personal information from children in violation of applicable law.

If you believe that a child has improperly provided personal information through our store, please contact us so that the matter can be reviewed.

AUSINORA™, Hangzhou Dingyuzhou Trading Co., Ltd., Shopify, and other service providers supporting the store may operate or provide services internationally.

Personal information may therefore be processed or stored in jurisdictions different from the location from which you access ausinora.com.

Where applicable, international processing or transfers will be handled subject to applicable legal requirements and safeguards.

Our website may use, integrate with, or provide links to third-party websites, platforms, payment services, shipping services, social-media services, or other external providers.

Information collected directly by a third-party service is generally governed by that provider's own privacy practices and terms.

We encourage you to review the privacy information provided by third-party services before submitting personal information directly to them.

We may revise this Privacy Policy when our services, website features, technologies, service providers, business practices, legal obligations, or regulatory requirements change.

The current version will be posted on this page with an updated revision date.

Where required or appropriate, additional notice of material changes may be provided.