Return & Refund Policy

Eligible products may be returned within 30 calendar days after confirmed delivery, subject to the conditions stated in this policy.

To remain within the return period, please contact us before the 30-calendar-day period expires.

Return eligibility remains subject to the product condition, reason for return, and other requirements described below.

Before sending an item back, email service@ausinora.com .

Please provide:

• Your order number.
• The email address used during checkout.
• The name or description of the product you wish to return.
• The selected finish, color, U.S. ring size, or other applicable product variant.
• The reason for the return.
• Relevant photographs or videos where appropriate.
• Photographs of the exterior packaging and shipping label for a damaged, incomplete, or incorrect order where relevant.

Customer support will review your request and provide the applicable return instructions if the request is approved.

Except where an item is damaged, defective, incorrect, incomplete, or otherwise protected by applicable law, an eligible preference-based return should generally be:

• Unused and in its original condition.
• Complete, unaltered, and not intentionally damaged.
• Returned with all original parts, charms, accessories, inserts, pouches, and other included materials.
• Returned in its original protective packaging where reasonably possible.
• Free from avoidable wear, scratches, excessive handling, perfume residue, cosmetic residue, or other signs of use.
• In a condition that allows reasonable inspection.
• Accompanied by proof of purchase or the applicable order number.

Opening the outer shipping package does not automatically make a product ineligible for return, provided the jewelry remains unused, complete, undamaged, and otherwise satisfies the applicable return conditions.

Please handle polished surfaces, chains, pearls, decorative glass, clasps, earrings, ring surfaces, and removable charms carefully during inspection.

AUSINORA™ offers modern jewelry including sculptural metal designs, freshwater-pearl pieces, decorative colored glass, gold-tone and silver-tone finishes, rings, earrings, bracelets, necklaces, and interchangeable charm jewelry.

Depending on the product, small differences may occur in surface reflection, finish, dimensions, pearl shape, pearl texture, glass appearance, color tone, or other visual details.

If you simply prefer a different color, finish, ring size, design, scale, or overall appearance, you may request a return within the applicable return period.

Unless there is a confirmed product or fulfillment problem attributable to us, this type of request is normally treated as a preference-based return.

After your request has been reviewed and approved, customer support will provide the appropriate return location and return instructions.

The authorized return destination may differ from the registered business address of Hangzhou Dingyuzhou Trading Co., Ltd.

Unauthorized returns or parcels sent to an address not provided by customer support may be delayed, rejected, lost, or otherwise unable to be processed.

Certain products may not qualify for preference-based returns because of personalization, product condition, hygiene, safety, or other legitimate considerations.

These may include:

• Customized or personalized products.
• Gift cards or similar non-physical store-value products.
• Products clearly identified as “Final Sale” or non-returnable before purchase.
• Earrings or other items subject to hygiene restrictions where return limitations were clearly disclosed and permitted by applicable law.
• Products materially altered, misused, scratched, bent, broken, or damaged after delivery for reasons unrelated to an original product problem.
• Products returned with missing parts, missing charms, missing accessories, or in a condition that prevents reasonable inspection.

Discounted or promotional products remain eligible under this policy unless they were clearly identified as “Final Sale” or otherwise non-returnable before purchase.

These limitations do not remove consumer rights that applicable law does not permit us to exclude.

Please inspect your order promptly after delivery.

If an item arrives damaged, defective, incomplete, incorrect, or materially different from the product or variant ordered, contact us within 7 calendar days after delivery where reasonably possible.

Please include your order number, a description of the issue, and clear photographs or videos showing the jewelry, packaging, shipping label, and relevant damage or error.

If the issue involves the wrong variant, please identify the finish, color, U.S. ring size, charm configuration, or other option originally ordered.

After the issue has been reviewed and confirmed, customer support will provide the appropriate resolution based on the circumstances and applicable consumer rights.

Preference-based returns: If a return results from a change of mind, style preference, size selection, finish preference, color preference, or another reason not attributable to us, the customer is generally responsible for applicable return shipping costs.

Confirmed problems attributable to us: If we confirm that an item was damaged, defective, incorrect, incomplete, or materially different because of an error attributable to us, customer support will provide the appropriate resolution without requiring you to bear additional costs caused by that confirmed error.

Original shipping charges are generally not refundable for preference-based returns unless applicable law or the circumstances require otherwise.

No restocking fee is charged for an approved return.

For preference-based returns, customers should use a reliable, trackable shipping service and retain the shipping receipt and tracking number until the return has been completed.

AUSINORA™ cannot guarantee receipt of a return package that is shipped without tracking or sent to an address not provided by customer support.

Please package jewelry carefully to help prevent chains from tangling, polished surfaces from scratching, glass accents from breaking, or charms and accessories from becoming lost in transit.

The customer is generally responsible for a preference-based return package until it is received at the approved return destination.

After an approved return arrives at the designated return location, it may be inspected to confirm that the applicable return conditions have been satisfied.

Once the return has been received, inspected, and approved, we will normally initiate the eligible refund to the applicable original payment method within 5–10 business days.

Your bank, card issuer, or payment provider may require additional time to post the credit after the refund has been initiated.

Approved refunds are normally issued to the original payment method used for the order where supported.

If the original payment method cannot accept the refund, customer support will work with the applicable payment provider to determine an appropriate alternative where permitted.

Depending on the circumstances, product value, shipping costs, and nature of a confirmed issue, customer support may determine that an appropriate refund, replacement, or other solution can be provided without requiring the item to be returned.

Exchanges depend on current inventory and product availability.

This is particularly relevant for products with selectable finishes, glass colors, U.S. ring sizes, or interchangeable jewelry components.

Because freshwater pearls are natural materials, an exchanged pearl item may show subtle differences in shape, surface character, luster, or tone.

If a direct exchange is unavailable, customer support may ask you to complete an approved return and place a new order for the desired item or variant.

Cancellation requests should be submitted as soon as possible after an order is placed.

We will make reasonable efforts to cancel an order before fulfillment begins.

Cancellation cannot be guaranteed after processing, fulfillment, packaging, shipment preparation, or dispatch has started.

No cancellation fee is charged when an order is successfully canceled before fulfillment.

This policy is intended to explain our standard return, exchange, cancellation, and refund procedures.

It does not limit consumer rights or remedies that cannot lawfully be excluded, restricted, or waived under applicable consumer-protection law.

Where applicable law provides greater rights than the terms described in this policy, the applicable legal requirements will govern.