Shipping Policy

After payment confirmation and any necessary order verification, orders are normally prepared within 2–4 business days.

During holidays, promotional events, new-product releases, or periods of unusually high order volume, processing may require up to 5 business days.

Business days generally exclude Saturdays, Sundays, and applicable public holidays. Processing time and carrier transit time are separate periods.

For AUSINORA™ jewelry with selectable options such as finish, color, U.S. ring size, or interchangeable components, your selected variant will be prepared according to the order information submitted at checkout.

For standard shipping to supported United States addresses, estimated carrier transit time is generally 10–15 business days after dispatch.

The estimated total time from placing an order to delivery therefore includes both order-processing time and carrier transit time.

Delivery estimates are expected ranges rather than guaranteed arrival dates. Weather events, carrier disruption, holidays, customs procedures where applicable, remote destinations, incorrect address information, or other circumstances outside our reasonable control may affect delivery.

Available shipping methods and applicable shipping charges are calculated and displayed during checkout based on the destination and available delivery service.

You will have an opportunity to review the applicable shipping cost and final order total before submitting payment.

Promotional shipping offers, where available, may be subject to specific order-value, product, destination, or promotional conditions presented with the offer.

Depending on inventory availability, product location, selected jewelry variant, packaging requirements, and delivery destination, orders may be fulfilled from our facilities or designated fulfillment partners.

The physical shipping origin shown on a parcel may therefore differ from the registered business address of Hangzhou Dingyuzhou Trading Co., Ltd.

Products from the same order may occasionally be dispatched separately and may receive different tracking numbers if they are fulfilled from different locations or require different packaging arrangements.

Once an order has been dispatched and tracking information becomes available, shipment confirmation containing the available tracking details will normally be sent to the email address entered during checkout.

A carrier may require additional time after a shipping label is created before the first tracking movement appears.

The carrier used may vary depending on the product, fulfillment location, destination, package size, and available shipping service.

Please review your name, delivery address, apartment or unit number, postal code, telephone number where requested, and other delivery information carefully before submitting your order.

If you discover an error after ordering, contact service@ausinora.com as soon as possible.

We will make reasonable efforts to update the address before fulfillment begins, but an address change cannot be guaranteed once processing, packing, shipping-label creation, or dispatch preparation has started.

Additional shipping costs may apply when an incorrect, incomplete, refused, or undeliverable address supplied by the customer causes a parcel to be returned and shipped again.

Availability for P.O. boxes, APO/FPO addresses, and United States territories depends on the product, destination, fulfillment location, and carriers available at the time of purchase.

If an address is supported, an available shipping option will normally appear during checkout.

If no applicable shipping option appears, we may be unable to deliver to that address using the currently available services.

Temporary gaps in tracking updates may occur while a parcel moves between facilities, carriers, customs processing points, or shipping networks.

A lack of a new tracking scan does not necessarily mean that the parcel has stopped moving.

If tracking has not updated for an extended period or the shipment appears significantly delayed, contact us with your order number.

We will review the available tracking information and, where appropriate, work with the carrier or fulfillment provider to investigate.

If a package appears to have been lost while in transit, please contact customer support with your order number and available tracking information.

After the tracking history, carrier information, and shipment circumstances have been reviewed, we will provide an appropriate resolution where a shipment loss is confirmed in accordance with the applicable circumstances and store policy.

If tracking shows “Delivered” but you cannot locate the parcel, first check the delivery area, mailbox, household members, apartment or building reception, parcel lockers, neighbors, and the carrier where appropriate.

A carrier's “Delivered” status does not automatically prevent us from reviewing a delivery claim.

If the package still cannot be located, contact us with your order number so the circumstances and available delivery information can be reviewed.

Contact us promptly if your AUSINORA™ order arrives damaged, incomplete, incorrect, or materially different from the product and variant ordered.

Because the AUSINORA™ collection includes necklaces, earrings, bracelets, rings, freshwater pearls, decorative glass elements, polished metal finishes, adjustable chains, and interchangeable charms, packaging and protective materials may vary according to the shape, dimensions, surface finish, and fragility of the item.

When reporting an issue, please provide:

• Your order number.
• The email address used during checkout.
• A clear description of the issue.
• Photographs or videos showing the item and the problem.
• A photograph of the exterior packaging and shipping label where relevant.
• The product finish, color, U.S. ring size, or other selected variant if the issue concerns an incorrect option.

After the issue has been reviewed and confirmed, customer support will provide the appropriate next steps based on the circumstances and applicable store policies.

Where delivery to an international destination is available, applicable shipping options will normally be displayed during checkout.

International shipments may be subject to customs duties, import taxes, brokerage charges, handling fees, or similar government or carrier-imposed charges depending on the destination.

Unless checkout or a specific offer clearly states that such costs are included, taxes, duties, brokerage charges, or other amounts imposed by a government, customs authority, carrier, or broker may be the recipient's responsibility.

Customs procedures can also affect estimated delivery time.